The ID Guards website uses the most advanced encryption technology available — 128-bit encrypted Secure Sockets Layer (SSL) — to help keep your personal information protected from unauthorized access and visitors to this site.
The ID Guards Privacy Policy can be read here.
There is also a link at the bottom of every page that allows you to access the ID Guards Privacy Policy, Terms of Use, and other helpful pages.
When you click on the "Login" Link, if you've forgotten your password you will see a link near the top of the page that reads "Request new password". Follow the instructions provided and answer your security question to reset your password.
If you no longer have access to the email address you used to register and/or if you do not remember the answer to your security question, you can call us at 1-866-592-4213 for additional assistance to getting your account reset.
You must be logged in to change your password or security question and answer. If you're having trouble logging in, please read about how you can retrieve your password or contact us for assistance.
Should you ever need to change your password and/or your security question and answer, you can do so by clicking on the link that reads "My Account" on the left side of the site or by clicking on your name at the top right corner of the site. Once you're on your profile, click on the "Edit" Link and enter in the new password and security question and answer combination. Be sure to save any changes by clicking on the button at the bottom of the page.
The Federal Trade Commission (FTC) is a federal agency that enforces a variety of federal antitrust and consumer protection laws, including the federal Fair Credit Reporting Act (FCRA).
When the FTC was created in 1914, its purpose was to prevent unfair methods of competition in commerce as part of the battle to “bust the trusts.” Over the years, Congress passed additional laws giving the agency greater authority to police anticompetitive practices. In 1938, Congress passed a broad prohibition against “unfair and deceptive acts or practices.” Since then, the Commission also has been directed to administer a wide variety of other consumer protection laws, including the Telemarketing Sales Rule, the Pay-Per-Call Rule and the Equal Credit Opportunity Act. In 1975, Congress gave the FTC the authority to adopt industry-wide trade regulation rules. The FTC’s work is performed by the Bureaus of Consumer Protection, Competition and Economics. That work is aided by the Office of General Counsel and seven regional offices.
The FTC ensures that consumers, consumer reporting agencies, and lenders are treated in a fair and equitable manner. You can learn more about the FTC here by visiting their website.
The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. There are many types of consumer reporting agencies, including credit bureaus that gather and sell information about your credit-worthiness to creditors, employers, landlords and other businesses. The FCRA gives consumers specific rights as summarized below; you may have additional rights under state law:
- You must be told if information in your file has been used against you.
- You can find out what is in your file.
- You have a right to know your credit score.
- You can dispute inaccurate information with the consumer reporting agency.
- Inaccurate information must be corrected or deleted.
- Outdated negative information may not be reported.
- Access to your file is limited.
- Identity theft victims and active-duty military personnel have additional rights.
For more information, visit the Federal Trade Commission website or view an updated copy of the act here.
Yes, we do offer limited support and advice about how to use our web site. If you are having technical issues with our web site, you may email our support team at customersupport@idguards.net Or call us at 1-800-452-2541, Mon.-Fri., 8a.m.-11p.m. (EST), Sat., 9a.m.-6p.m. (EST).
By calling 1-800-452-2541, one of our Member Services Associates can help you make the most of your ID Guards service, its web site, and its features.
In addition, Member Services can help you:
- Navigate the web site to help you confirm suspicious activity
- Start the Credit Dispute Process
- File Identity Theft Insurance Claims
- Report Lost and Stolen Credit Cards
You can also ask to speak with a credit education specialist, Web support expert or someone from ITAC, the Identity Theft Assistance Center.
